Employee Net Promoter Score (eNPS) has become a crucial metric for organizations seeking to gauge and improve employee engagement. In this blog post, we will explore what eNPS is, why it is important for companies to measure and manage it, and how virtual team building events can play a pivotal role in positively impacting eNPS.
Understanding eNPS
Companies have long measured their customer’s satisfaction with a measure called Net Promotor Score (NPS). Employee Net Promoter Score leverages the same concept but instead applies it to your internal employees. eNPS measures employee loyalty and engagement by assessing their likelihood of recommending their organization as a great place to work.
It is derived from a single question: “On a scale of 0-10, how likely are you to recommend our company as a place to work?” Based on their responses, employees are categorized into Promoters (9-10), Passives (7-8), and Detractors (0-6). The eNPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters to get a score ranging from -100 to 100.
According to AIHR, the average eNPS score across all companies measuring the score is 12. Any score in the 10 to 30 range is considered ‘good’ while a score of 50 or higher is considered excellent. Typically, any negative score should be examined further to see what factors may be driving dissatisfaction within your organization.
Importance of Measuring and Managing eNPS
Measuring and managing eNPS is vital for several reasons. Firstly, it provides organizations with a clear understanding of employee satisfaction and engagement levels. A positive eNPS indicates that employees are more likely to become advocates for the company, attracting top talent and positively impacting the employer brand.
Moreover, eNPS acts as an early warning system for identifying areas of improvement within the organization. It helps management address issues and implement strategies to enhance employee experience, ultimately leading to increased productivity, reduced turnover, and improved overall company performance.
Virtual Trivia Team Building: An eNPS Booster
Virtual trivia team building events can be an effective tool for increasing eNPS. These events promote team collaboration, foster a sense of camaraderie, and create a positive work environment. Here’s how virtual trivia can help enhance eNPS:
- Enhancing Employee Engagement: Virtual trivia events provide an opportunity for employees to connect, engage, and have fun together. It boosts morale, creates a sense of belonging, and strengthens relationships, leading to higher eNPS scores.
- Promoting Communication and Collaboration: Virtual trivia activities require teamwork, problem-solving, and effective communication. By participating in these events, employees develop and improve their interpersonal skills, enhancing overall engagement and contributing to a positive eNPS.
- Strengthening Company Culture: Virtual trivia can be tailored to reflect the company’s values, history, and goals. By integrating company-specific questions and themes, trivia events help reinforce the organization’s culture and create a shared sense of identity among employees.
- Breaking the Routine: Virtual trivia offers a refreshing break from daily work routines, reducing stress and promoting work-life balance. Employees appreciate organizations that value their well-being, resulting in higher eNPS scores.
Conclusion
Employee Net Promoter Score is a valuable metric for organizations to measure and manage employee engagement. It allows you to keep a pulse on the overall engagement of the organization, can highlight issues and allow you to be proactive before burnout or turnover impact you.
If you find your scores aren’t as high as you’d like, by leveraging virtual trivia team building events, companies can increase eNPS, boost morale, and foster a positive and engaged workforce.
Check out all of TriviaHub’s team building events further to see how we can help if you would like help in increasing your eNPS.
